Bank of America Voted Last in Customer Satisfaction Survey

A recent survey among banking customers shows that Bank of America has placed last in customer satisfaction. According to the L.A.Times, the popular bank while one of the nations largest, scored a 66 on a scale of 100 for customer satisfaction. This is the lowest rating the bank has received since the year 2000. This is also the fourth consecutive year that Bank of America has come in last place.

JPMorgan Chase came out on top edging out Wells Fargo for the number one position.

Despite rises in customer satisfaction in the banking industry as a whole, many consumers are switching from larger banks to local branches and credit unions. Because of this, credit unions have taken a slight hit in customer satisfaction overall, but they still continue to outperform other types of banking with a satisfaction rating of 82.

Do you prefer credit unions over traditional banking?