Consumer Protection Bureau Releases Credit Card Complaint Database

The U.S. Consumer Financial Protection Bureau has released a complaint database that grants consumers access to complaint information for various credit card companies. This is one of many initiatives that the Bureau has undertaken in an effort to streamline consumer lending practices and make them more transparent. According to Reuters, the database has drawn fire from financial groups claiming that the Federal agency is unauthorized to release such information publicly and that the reported data is unverified. Despite this, the Bureau maintains its right to publicize complaint information. Of the companies included in the database, Capital One received the most complaints with Citigroup Inc. and JP Morgan Chase & Co. following closely behind.

Have a credit related complaint? The database is available at consumerfinance.gov.

Walmart Gift Card Scam

According to 6abc.com, there are a few scams making their way through consumers email boxes and text messages. The first involves a text message sent to consumers stating that they have just won a $1000 Walmart gift card. To receive the card, consumers must click on a link or complete a survey. However, Walmart officials report that gift cards are not distributed in this manner and advise not to click on the link. The second scam involves a spoof email being sent to various consumers claiming to be from the Better Business Bureau. The email claims that the recipient has filed a complaint with the bureau and instructs the recipient to click on a link for further information. Again, it is advised that you do not click on the link as it may contain a virus.

What scams have you noticed circulating recently? What do you think can be done to protect consumers from email and text scams?

Do Not Call Registry Scam

Scammers have found a new way to get consumers to give up personal information. According to kiiitv.com, schemers are calling people and actually pretending to represent The National Do Not Call Registry. Apparently, they offer consumers an opportunity to sign up for the Do Not Call list in exchange for their personal data. Obviously, these calls are not coming from the Federal Trade Commission and should not be responded to, warns Alan Bligh of the BBB.

The real National Do Not Call Registry allows consumers to list their phone number to limit the number of telemarketing calls the receive. Once a number is registered, it does not expire. For more information or to get on the federal Do Not Call Registry, visit www.donotcall.gov

The Consumer Financial Protection Bureau's Role in Protecting You

The White House Blog recently released information about the Consumer Financial Protection Bureau (CFPB) and its role in protecting consumers from unfair and illegal lending practices. Previously, this responsibility was divided among many different departments with no single Federal agency in charge of overseeing the whole market. The CFPB is now the single entity in charge of monitoring and regulating financial products including making credit card, mortgage, and loan agreements more user friendly.

The primary roles that CFPB plays are to educate consumers and ensure they understand the fine print on credit and loan agreements, enforce consumer protection laws and regulate lending institutions, and research consumer complaints and financial markets for new risks. For more information visit The White House Blog.

What other measures do you think the Government should be take to protect consumers from unfair lending practices? How much responsibility do you think falls on consumers to protect themselves?

Mortgage Complaint Hotline for Borrowers

The Consumer Protection Bureau has created a new mortgage complaint hotline to help borrowers deal with unresponsive lenders. According to the Los Angeles Times, the hotline went live on Dec. 1 but has not been widely publicized. The program is developed similarly to agency's credit card dispute hotline where customers submit a complaint which is forwarded to the lender. The lender then reports back to the bureau with a resolution that is sent to the consumer for review. Throughout the process, borrowers will be able to log into a portal or call a toll free number to receive updates on their case. The complaint hotline is accessible online at http://www.consumerfinance.gov and by toll-free phone between 8 a.m. and 8 p.m. Eastern at (855) 411-2372.

With the number of pending foreclosures today, do you think this hotline will be effective in resolving mortgage dispute issues?