New Government Rules to Help Stop Foreclosures

According to NYDailyNews.com, the Consumer Financial Protection Bureau has proposed new rules to help keep borrowers informed about their mortgages and ultimately reduce the number of foreclosures. The plan calls for requiring mortgage servicers to send consumers monthly statements detailing any changes in interest rates or insurance. Additionally, it would require lenders to make a good faith effort to work with borrowers heading for foreclosure and provide counseling for those who  need it. These changes will be introduced this summer and are projected to go into full effect by early 2013.

Do you think these measures will be effective in reducing the number of foreclosures?

Mortgage Complaint Hotline for Borrowers

The Consumer Protection Bureau has created a new mortgage complaint hotline to help borrowers deal with unresponsive lenders. According to the Los Angeles Times, the hotline went live on Dec. 1 but has not been widely publicized. The program is developed similarly to agency's credit card dispute hotline where customers submit a complaint which is forwarded to the lender. The lender then reports back to the bureau with a resolution that is sent to the consumer for review. Throughout the process, borrowers will be able to log into a portal or call a toll free number to receive updates on their case. The complaint hotline is accessible online at http://www.consumerfinance.gov and by toll-free phone between 8 a.m. and 8 p.m. Eastern at (855) 411-2372.

With the number of pending foreclosures today, do you think this hotline will be effective in resolving mortgage dispute issues?